Privacy Policy

Last updated: March 1, 2026

1. Introduction

Mesmer Tigrinya ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

We are based in the Netherlands and comply with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

2. Data We Collect

We collect the following types of personal data:

Account Information

  • Full name
  • Email address
  • Password (encrypted)
  • Account creation date

Order & Shipping Information

  • Shipping and billing address
  • Phone number (for delivery notifications)
  • Order history and transaction details

Learning & Activity Data

  • Quiz scores and progress
  • Alphabet learning progress
  • Activity logs related to your use of our educational features

Technical Data

  • IP address
  • Browser type and version
  • Session cookies for website functionality

3. How We Use Your Data

We use your personal data to:

  • Create and manage your account
  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Track your learning progress (quiz scores, alphabet progress)
  • Improve our website and services
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations

4. Payment Processing

All payments are processed by Stripe, a PCI-DSS compliant payment processor. We do not store, process, or have access to your credit card or bank account details. Payment data is handled entirely by Stripe in accordance with their Privacy Policy.

5. Google Sign-In

If you choose to sign in with Google, we receive your name and email address from Google to create or link your account. We do not access any other Google account data. You can revoke this access at any time through your Google account settings.

6. Cookies

We use essential cookies to keep you logged in and maintain your shopping cart. These are strictly necessary for the website to function and cannot be disabled. We do not use tracking cookies or third-party advertising cookies.

7. Data Sharing

We do not sell or rent your personal data to third parties. We may share your data with:

  • Stripe: For payment processing
  • Postal/shipping services: Your name, address, and phone number for order delivery
  • Legal authorities: When required by law or to protect our rights

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Order records are kept for 7 years to comply with Dutch tax and accounting obligations. You can request deletion of your account and associated data at any time (see Your Rights below).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encrypted passwords (bcrypt hashing)
  • HTTPS encryption for all data in transit
  • Secure payment processing via Stripe
  • Access controls to limit data access to authorized personnel

10. Your Rights (GDPR)

Under the GDPR, you have the following rights:

  • Right of access: Request a copy of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your personal data
  • Right to restriction: Request limitation of data processing
  • Right to data portability: Request your data in a machine-readable format
  • Right to object: Object to data processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

You can manage your account data, update your profile, or delete your account directly from your dashboard. For other requests, please contact us at the email below.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Mesmer Tigrinya
Email: mesmertigrinya@gmail.com